Your privacy matters to us. This Privacy Policy explains what personal information Lucky 91 collects from Pakistan players, how it is used, how it is protected, and what rights you have over your own data. Please read this carefully alongside our Terms and Conditions before creating an account.
Lucky 91 uses industry-standard encryption to protect your personal information and PKR transaction data at all times. We do not sell your data to third parties.
For data-related queries, contact our support team at [email protected]
Six core principles that guide how we handle your personal information as a Pakistan player on our platform.
All personal data stored on Lucky 91 servers is encrypted using industry-standard protocols. Your NIC details, contact information and account credentials are never stored in plain text and are accessible only by authorised systems.
Every deposit and withdrawal processed through JazzCash, Easypaisa, Raast or Bank Transfer uses encrypted payment channels. Lucky 91 does not store your full payment account credentials on its own servers.
Lucky 91 does not sell, rent or trade your personal information to third-party marketers. Data shared with service providers — such as payment processors — is strictly limited to what is required to deliver the service.
You can request a copy of the personal data Lucky 91 holds about you, ask for corrections, or request deletion of your account and associated data. These requests can be submitted through our support team at any time.
Lucky 91 uses cookies to keep your session active, remember your preferences and improve platform performance. We do not use cookies to track your activity across unrelated third-party websites.
If you have opted in to receive promotional emails or SMS notifications about Lucky 91 offers, you can unsubscribe at any time by contacting our support team. Opting out of marketing does not affect your account or platform access.
Lucky 91 ("we", "us", "our") is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy describes the types of information we collect, the reasons we collect it, how it is used and how long it is retained. It also explains the steps we take to keep your information secure and the rights you have as a data subject.
This Policy applies to all users of the Lucky 91 website and mobile app, including registered players in Pakistan and visitors who browse the platform without creating an account. By registering an account or continuing to use Lucky 91 after reading this Policy, you acknowledge and consent to the data practices described here.
This Privacy Policy should be read alongside our Terms and Conditions. Both documents form part of the overall agreement between you and Lucky 91.
Lucky 91 collects personal data from players in order to operate accounts, process PKR payments, prevent fraud and comply with anti-money laundering obligations. The main categories of data we collect are described below.
When you create a Lucky 91 account, we collect your full name, date of birth, email address, phone number and the username and password you choose. This information is necessary to identify you as an account holder and to communicate with you about your account.
When required for account verification or withdrawal processing, we may collect a copy of your National Identity Card (NIC), passport or other government-issued identification document. This is used solely to confirm your identity and age eligibility and is stored securely.
When you make a deposit or request a withdrawal, Lucky 91 collects transaction details including the payment method used (for example JazzCash or Easypaisa), the transaction amount in PKR, the transaction reference number and the date and time of the transaction. Full payment account credentials are not stored on Lucky 91 servers.
Lucky 91 automatically collects certain technical data when you access the platform, including your IP address, device type and operating system, browser type, pages visited, session duration, and game activity. This data helps us understand how the platform is used and allows us to improve performance, fix technical issues and detect unusual account activity.
If you contact Lucky 91 support through live chat, email or any other channel, we retain a record of that communication. This includes any information you voluntarily provide during the interaction, such as descriptions of issues with your account, deposit queries or bonus questions.
Lucky 91 follows a data minimisation approach. We only collect personal information that is genuinely necessary for the purposes described in this Policy. We do not collect sensitive categories of data — such as political views, religion or biometric data — unless required by law for identity verification purposes.
Lucky 91 uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reason it was originally collected. The main purposes for which we use your data are:
All financial transactions on Lucky 91 are processed in PKR. When you deposit funds using JazzCash, Easypaisa, Raast or Bank Transfer, your transaction is handled through the respective payment provider's own secure infrastructure. Lucky 91 receives confirmation of a successful transaction but does not store your full mobile wallet credentials or bank account numbers on its own servers.
Transaction records — including deposit amounts, withdrawal requests, dates and reference numbers — are retained for a minimum period as required to meet financial record-keeping obligations. These records may be reviewed in the event of a dispute, a fraud investigation or a regulatory inquiry.
If a payment dispute or chargeback is raised in connection with your Lucky 91 account, we may share relevant transaction records with the payment provider involved in order to resolve the matter. This is limited to the information strictly necessary for dispute resolution.
Lucky 91 uses TLS encryption for all payment-related data in transit. Your financial information is never transmitted or stored without appropriate security controls in place.
Lucky 91 does not sell, rent or trade your personal data to third-party advertisers or data brokers under any circumstances. We may share limited data with the following categories of third parties, strictly for the purposes described:
| Recipient | Purpose | Data Shared |
|---|---|---|
| Payment Providers (JazzCash, Easypaisa, Raast, Banks) | Processing PKR deposits and withdrawals | Name, transaction amount, reference details |
| Identity Verification Services | Confirming player age and identity | NIC/passport data submitted during verification |
| IT Infrastructure & Hosting Providers | Platform operation and data storage | Account data stored on secure servers |
| Fraud & Security Services | Detecting and preventing fraudulent account activity | IP address, device data, transaction patterns |
| Legal & Regulatory Authorities | Compliance with applicable legal obligations | Data as required by law; not at Lucky 91's discretion |
Any third party that receives data from Lucky 91 is required to handle it securely and use it only for the specific purpose for which it was shared. We do not permit third-party service providers to use your data for their own marketing or commercial purposes.
Lucky 91 uses cookies and similar technologies to make the platform work properly, remember your session and understand how players interact with the site. The main types of cookies used on Lucky 91 are described below.
These cookies are required for the platform to function. They keep you logged into your account during a session, remember your language and display preferences, and support secure payment processing flows. Without these cookies, core platform features would not work correctly.
Lucky 91 uses analytics tools to collect aggregated, anonymised data about how players navigate the site — for example which game pages are most visited or how long players spend on the promotions page. This data is used to improve platform performance and user experience. Individual players are not identified through analytics data.
These cookies remember choices you have made on the platform, such as your preferred game category or notification settings, so you do not have to reconfigure them each time you log in.
You can control or disable cookies through your browser settings at any time. Please note that disabling essential cookies will affect your ability to use certain features of Lucky 91, including staying logged in during a session. Analytics and preference cookies can be disabled without affecting core platform functionality.
Lucky 91 retains your personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required to meet legal and financial record-keeping obligations. The following general retention principles apply:
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to any individual player.
Lucky 91 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, alteration or disclosure. These measures include:
While Lucky 91 takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. You also play an important role in keeping your account secure — use a strong, unique password for your Lucky 91 account and do not share your login credentials with anyone.
If you believe your Lucky 91 account has been accessed without your permission, contact our support team immediately at [email protected]. We will investigate and take appropriate action as quickly as possible.
As a Lucky 91 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team through the platform's live chat or by emailing [email protected].
Lucky 91 will respond to data rights requests within a reasonable timeframe. Some requests may require identity verification before we can action them, to ensure we are releasing or modifying data only for the correct account holder.
Lucky 91 is strictly intended for adults aged 18 years and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that data from an underage individual has been collected — for example through a fraudulent registration — we will take immediate steps to close the account and delete all associated personal data.
If you are a parent or guardian and believe that a minor under your care has registered or attempted to register on Lucky 91, please contact our support team immediately so we can investigate and take appropriate action.
Lucky 91 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable legal requirements. When material changes are made, we will notify you by email and by posting a prominent notice on the platform prior to the changes taking effect. The revised Policy will always be available on this page with an updated "Last Updated" date at the top.
We encourage you to review this Privacy Policy periodically. Continued use of Lucky 91 following the publication of a revised Policy constitutes your acceptance of the updated terms.
If you have any questions, concerns or requests related to this Privacy Policy or the way Lucky 91 handles your personal data, please get in touch with our support team. We are available around the clock and aim to respond to all privacy-related queries promptly.
Reach us via live chat on the platform, or email us at [email protected]. For account data requests, please have your registered email address and NIC number ready so we can verify your identity and process your request without delays.
For responsible gaming support, self-exclusion or deposit limit requests, please visit our dedicated Responsible Gaming page where you will find all available self-management tools and contact options.
Register your free Lucky 91 account knowing that your personal information and PKR transactions are protected by strong encryption and a clear privacy commitment. Enjoy Cricket betting, PSL markets, Slots, Fish Games and more — all in one secure platform built for Pakistan players.